Frequently Asked Questions

A: Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can use this number on the carrier's website to follow your package's journey. You can also visit our Order Tracking page for real-time updates.

A: Standard domestic shipping typically takes 3-5 business days. International shipping times vary depending on the destination, but usually range from 7-14 business days. For more detailed information, please visit our Shipping & Delivery page.

A: No, we only ship to US.

A: If you need to change your shipping address, please contact us immediately at contact@lumistelle.com. We will do our best to accommodate your request, but if your order has already been dispatched, we are unable to make changes.

A: We want you to be completely in love with your purchase. We offer a 30-day return policy for items that are unworn, unwashed, and in their original condition with all tags attached. For full details, please read our complete Returns & Exchanges Policy.

A: Starting a return or exchange is simple. Please visit our dedicated Returns Portal to begin the process. You will need your order number and the email address used to place the order.

A: We offer free returns for store credit and exchanges. If you prefer a refund to your original payment method, a small shipping and handling fee may be deducted. Please see our Returns & Exchanges Policy for more information.

A: Once we receive and inspect your returned item(s), we will process your refund within 3-5 business days. Please note it may take an additional few days for the refund to appear on your bank or credit card statement.

A: We understand that finding the perfect fit is essential. Each product page has a link to our detailed Size Guide with specific measurements. For personalized advice, please don't hesitate to contact our support team. You can view our complete Size Guide here.

A: To ensure the longevity of your Lumistelle pieces, we recommend following the care instructions on the garment's label. Generally, we advise gentle machine washing in cold water and laying flat to dry.

A: We do our best to display the colors of our products as accurately as possible. However, please note that colors may vary slightly depending on your monitor's settings and calibration.

A: Some of our popular items are restocked regularly. On the product page of a sold-out item, you can sign up with your email to be notified the moment it becomes available again.

A: We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay.

A: We process orders quickly to get them to you as soon as possible. If you need to make a change or cancel your order, please contact us immediately. While we cannot guarantee changes, we will do our absolute best to assist you.

A: Please ensure the discount code is entered correctly and has not expired. Note that most codes cannot be combined with other promotions and do not apply to sale items. If you continue to have trouble, please reach out to our support team.