Frequently Asked Questions

A: Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can use this number on the carrier's website to follow your package's journey. You can also visit our Order Tracking page for real-time updates.

Delivery times depend on the product. Some items arrive in as fast as 2-5 business days, while others take 5-10 business days. The estimated delivery window for each product is shown on its product page. All orders are processed within 1-2 business days.
For more detailed information, please visit our Shipping & Delivery page.

We ship to US addresses only, including P.O. Boxes and all US military addresses (APO/FPO). Delivery times vary by product - most items arrive within 2-10 business days. The estimated window is shown on each product page.

Contact us immediately at contact@lumistelle.com with your order number and the correct address. If your order hasn't shipped yet, we'll update it. Once an order has shipped, we're unable to redirect it - carriers don't allow address changes in transit.

We stand behind every piece. Returns within 7 days of delivery qualify for a full refund - we provide the prepaid shipping label. Between days 8 and 30, contact us with a photo of the item and we'll issue store credit for the full amount, same day, and it never expires. You keep the item. For full details, please read our complete Returns & Exchanges Policy.

Email us at contact@lumistelle.com with your order number and the item you'd like to return. If you're past day 7, include a photo of the item. No portals, no forms. We'll respond within 24-48 hours with next steps.

For returns within the 7-day window, yes - we provide a prepaid shipping label at no cost. For returns requested between days 8 and 30, there's nothing to ship back. You keep the item and we issue store credit for the full purchase amount.
Please see our Returns & Exchanges Policy for more information.

Full refunds are processed within 5-7 business days of us receiving your return. Store credit is issued the same day your request is approved - no waiting period, and it never expires.

Each product page links to our sizing guide, which includes specific measurements and fit notes for that item. If you're between sizes or want a second opinion before ordering, email us at contact@lumistelle.com with the item you're considering - we're happy to advise. You can view our complete Size Guide here.

Follow the care label on each garment - that's the most accurate guidance for that specific fabric. Generally, we recommend gentle machine wash in cold water and laying flat to dry. This extends the life of the piece and keeps the fit true over time.

We photograph all products in consistent, neutral lighting to represent colors as accurately as possible. Every screen is calibrated differently, so slight variations can occur. If you're unsure about a color before ordering, reach out and we'll describe it.

Popular items are restocked regularly. On any sold-out product page, you can enter your email to be notified the moment it's back. We'll reach out as soon as it's available.

Every item in the Lumistelle catalog goes through a curation process before it's listed. We look for pieces that work across multiple occasions, hold their shape over time, and feel considered rather than trend-driven. If it doesn't meet that standard, it doesn't make the cut.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. Please see our Payment Options Page for more information.

Orders are processed quickly - contact us immediately at contact@lumistelle.com with your order number. If the order hasn't shipped yet, we'll do our best to accommodate the change. Once it's shipped, it can no longer be modified or cancelled, but our returns policy applies.

A few things to check: make sure the code is entered exactly as provided (codes are case-sensitive), that it hasn't expired, and that the items in your cart are eligible. Most codes can't be combined with other promotions. If everything looks correct and it still isn't working, email us at contact@lumistelle.com with the code and we'll look into it.

Occasionally - and deliberately. When we do, they're time-limited events with a defined start and end date. We don't run a store that's permanently on sale. When a sale is live, you'll see it clearly. If you want to be the first to know, sign up for our emails.