Returns & Exchanges

14-Day

Hassle-Free Returns for a refund, store credit, or exchange.

Start Your Return
1

Submit Your Request

Click the "Start Your Return" button above to contact us. Please include your order number and the item(s) you wish to return.

2

Receive Your Label

Our team will review your request and email you a prepaid shipping label and return instructions within one business day.

3

Pack & Ship

Securely pack the items in their original packaging and drop the parcel off with the designated carrier.

4

Important Note

To ensure a smooth process, items sent back to us without first requesting a return through our team will not be accepted.

Conditions

  • Items must be returned within 14 days of the delivery date.
  • Items must be in the same condition that you received them: unworn, unwashed, and unused.
  • All original tags must be attached and items should be in their original packaging.
  • A receipt or proof of purchase (like your order number) is required.

Damages & Issues

Please inspect your order as soon as you receive it. Contact us immediately if any item is defective, damaged, or if you have received the wrong item. To help us resolve this for you quickly, please provide your order number and photos of the issue. We will make it right.

Final Sale & Non-Returnable Items

To ensure the hygiene and quality of our products, the following items are considered final sale and are not eligible for return or exchange:

  • Items marked as "Final Sale" or purchased at a discount of 30% or more.
  • Gift Cards
  • Swimwear
  • Lingerie & Intimates
  • Accessories (including jewelry, bags, and scarves)

Exchanges

The fastest way to ensure you get the item you want is to return the original item and, once the return is accepted, make a separate purchase for the new item. This ensures you don't miss out on the correct size or style while your return is in transit.

Refunds & Processing

We will notify you via email once we’ve received and inspected your return. If the return is approved, you’ll be automatically refunded on your original payment method within **3-5 business days**. Please remember it can take some time for your bank or credit card company to process and post the refund, which can take up to 10 business days in total.