Returns & Exchanges

Every piece we carry, we stand behind.

Our 30-Day Commitment

Full refund within 7 days. Store credit within 30 - and you keep the item.

The Process

How It Works

1

Submit Your Request

Email us at support@lumistelle.com with your order number and the item you'd like to return. No forms, no automated queues.

2

We'll Respond Within 24-48 Hours

We'll review your request and send return instructions, including a prepaid shipping label for full-refund returns.

3

Ship It Back - or Don't

Returning within 7 days? Use the prepaid label. Past 7 days? Keep the item. Send a photo and we'll take care of the rest.

4

Your Resolution, Promptly

Full refunds process within 5–7 business days. Store credit is issued the same day and never expires.

Start Your Return

The Details

Full Policy

Full Refund (Days 1-7)

Items returned within 7 days of delivery qualify for a full refund to your original payment method.

  • Items must be unworn, unwashed, and in original condition with tags attached
  • We provide a prepaid return shipping label
  • Refunds are processed within 5-7 business days after we receive your return

Store Credit (Days 8-30)

Not happy with your purchase after the 7-day window? We still want you to love what you wear. For size and fit concerns reported within 30 days of delivery, we'll issue store credit for the full purchase amount.

  • You keep the original item - no need to ship it back
  • Photo of the item is required with your request
  • Store credit is issued to your account and never expires
  • Applies to size and fit issues only

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

  • Items marked as "Final Sale" at the time of purchase
  • Items that have been worn, washed, or altered
  • Items without original tags
  • Items requested for return after 30 days from delivery

Damaged or Defective Items

Received a damaged or defective item? Contact us within 7 days of delivery with photos of the issue. We'll send a replacement or issue a full refund - your choice.

Questions?

Email us at support@lumistelle.com. We typically respond same day during business hours, and always within 24-48 hours.